Great Service

I was very upset regarding the validity and expiry date of my contract benefits incl. BIS. I made a complaint with the local branch who referred me to the call centre. I also received a general sms asking me to rate whether I would recommend friends to Vodacom, to which I responded a resounding - NO!<br> <br> The Call Centre agent Nosiso really went out of her way to assist me, she called me back and followed up every time she said she would. She was informative, patient, friendly and very efficient- Thank you Nosiso!<br> <br> Anje from Midrand Head Office responded to my sms feedback and the matter was resolved the next day. Thank you Anje! <br> <br> This was a refreshing experience and I am hopeful that it marks a turning point in how service is delivered in future. Other Call Centres and Service Providers, please take note!<br> <br> Will I recommend Vodacom? Absolutely YES!