Great service

I received a Sony Z3 on my upgrade, 2 months later the screen cracked without reason. I took it to Vodacom they wanted to charge me and Sony said they can't help me I have to sort it out with Vodacom. Vodacom customer service said that I cracked the screen and I did not damage the phone at all, hardly used it. They returned my phone to me with the crack screen (after having the phone for more than a month). I was very disappointed, but what could I do. Then this guy Michael from the complaints department contacted me to ask if the phone was repaired. He ask me to take the phone to Canal Walk Vodacom, a week later I received my phone and it had been repaired. Thank you Michael appreciate it.