BS
Bomkazi S
1 reviews | Active since Dec 2012
22 Dec 2015, 08:26
Great service!
I purchased a once off sms bundle via my banking app and the purchase reflected as an airtime purchase instead. I then contacted the Vodacom call centre to query this as I couldn't send sms' due to an insufficient sms balance, couldn't understand why as I had purchased a bundle just the day before, <br> I am very pleased at the way the team leader handled my query, he was very helpful and vodacom reimbursed me for the error. You guys stay winning certainly are the number one network provider! Keep it up!!!
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Vodacom's replyOfficial
22 Dec 2015, 09:23Hello siboyana,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this.Your compliment will be forwarded to line management for reward & recognition.
Warm regards
Consumer Website Team
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this.Your compliment will be forwarded to line management for reward & recognition.
Warm regards
Consumer Website Team
Vodacom's reply22 Dec 2015, 09:23
Official
Hello siboyana,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this.Your compliment will be forwarded to line management for reward & recognition.
Warm regards
Consumer Website Team
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this.Your compliment will be forwarded to line management for reward & recognition.
Warm regards
Consumer Website Team