Great service

After a rather appalling experience trying to use Vodacom's online upgrade/returns department I went into the Eastgate branch for assistance expecting a long and frustratingly slow experience as usual. Fortunately I met Freddy who managed to deal with 2 customers ahead of me swiftly and took all of 10 minutes to process my upgrade. He went on to help another two people while simultaneously dealing with my transaction with a steady stream of people entering the store behind me. When I walked past 10 minutes later, he was busy with completely new customers which is testament to his speed and efficiency. If only there were more people like him with his great attitude (despite his youth), to set an example of what a great customer service experience should be like ie fast (are you listening Vodacom online returns policy makers?). Whilst I begrudge having had to pay R150 to upgrade in store because the online experience is so poor, I don't regret having met Freddy who has restored my faith in the Vodacom and the Instore experience. Freddy, you really were awesome. Thank you!