BM
Brian M
1 reviews | Active since Mar 2009
08 Dec 2015, 15:47
Great Service
Just had excellent service today from Johan in cancellations/customer retention. Thank you Johan!<br> <br> On a side note, at the end of the call, I held on the line to rate his service as 'excellent' but the system took it as 'poor'.<br> <br> Please check the rating system as it says, enter 0 to 10 with 0 poor and 10 excellent, and then it takes 10 to be poor. Maybe better to change this from 0 to 9? <br> <br> Please also tell Johan i say thanks for a great job!
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Vodacom's replyOfficial
08 Dec 2015, 21:05Hello briancm,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team
Vodacom's reply08 Dec 2015, 21:05
Official
Hello briancm,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team