MS
Melanie S

1 reviews | Active since Jan 2015

20 Aug 2015, 11:02

Great service

I didn't use my laptop and data card for 2 weeks. When I started using it again, 2 GB of data was used within 3 days. I could not continue my work because of the depleted data. I contacted the Vodacom Call Centre on 155 and a gentleman who's name I can't remember assisted me with great efficiency. Initially he said that feedback regarding my query would take up to 2 weeks. I requested immediate feedback as it would have a dire effect on my business. The same day I received a call back from Vodacom regarding the matter. Unfortunately I missed the call. I called 155 and Lester gave me the feedback that it was my laptop that did an automatic update of Windows 10. Therefore all my data was depleted. Vodacom credited me with 2 GB data and I am back on line. Thank you for great service and customer care and thank you to each person working at the call centre and customer service centre for your patience with us.

0
Replies (1)
Vodacom
Vodacom's reply20 Aug 2015, 11:50
Official
Hello melaniesmit2000,

We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.

Regards
WM