Great Service

<p>I wanted to commend Danielle Basson from the Vodacom shop at Canal Walk. I was due for an upgrade since December last year and visited other stores at least 10 times, if not more, and wasn't helped as efficiently (clearly since I had to make a trip there 10 times+!!!!). I was on the verge of canceling and before doing so I gave canal walk a call since I already knew what I wanted, just that I was being told I'd have to pay 10k to get it??? I needed confirmation of this before cancelling..</p> <p> </p> <p>Danielle answered my call and immediately understood my frustration. She put me at ease with her helpful manner and showed me she was going to help. She checked my profile and seen that I actually wouldn't have to pay in anything!! She arranged the paperwork and all I needed to do was go in, sign and collect. Needless to say, I got myself and my hubby upgraded that very same day. She was super knowledgeable on the products and services and I just wanted to thank her for her great service. She literally saved Vodacom from losing a loyal customer of 6+years. </p> <p> </p> <p>I hope she gets the recognition and reward she deserves for going above and beyond and for being so friendly. Thanks, Danielle, keep up the great service!</p>