1 reviews | Active since Jul 2017

09 Jul 2017, 10:49

Great Service

<p>Vodacom SA ! I'm not big on social media rants but :</p> <p>your network , service , service ethics , response times , operating platform , customer care of Vodacom SA are terrible in every single sense of the word ! Even when said slowly ...</p> <p>Another word I think of is pathetic ! Followed with a slow clap.</p> <p>I have spoken to 11 Vodacom " service agents / customer care agents " <br />I have confirmed my personal details 11 times .<br />I have tried aaaaaaalllllllllll of your little *140#gof$&$& your self codes and nothing . Zip . Zero . Zilch . Nothing I cannot make a call using your platform and service that I bought into.</p> <p>I , yes me ! The client. I upgraded , I pay monthly and have for 16 yrs .</p> <p>Now ..... I , yes me ! The client . I Cannot make calls from my , yes me ! The clients cell phone ! Which I , yes me the client pays for.</p> <p>How does it get to this level of incompetence ? I , yes me ! The client would like to know !</p>

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Replies (2)
Vodacom
Vodacom's reply09 Jul 2017, 12:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply10 Jul 2017, 15:37
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team