AM
Aviwe M

1 reviews | Active since Mar 2020

27 Aug 2022, 07:23

Great product, great offers, great service and great support. Keep it up!

I recently entered into a home wifi contract with Vidacom. The deal included a smart looking router and uncapped LTE at 10Mbps for R400 a month for 36 months without any additonal costs. They delivered the package far sooner than expected. I had a few challenges setting up the router because I'm technically challenged. The consultant who helped me was so friendly. She even sent me the instructions on how to set the whole thing up via sms because I wasn't home when I called AND SHE CALLED ME AT 8 AM THE NEXT DAY TO ENSURE THAT EVERYTHING WENT WELL - WHICH IT DID. Grateful to that lady. The reason I'm really grateful is that I tried opening the same contract with MTN before joining Vodacom, but MTN failed to even verify me on their mobile system that the agents carry with them when they deliver to you and apparently it's a common problem with their customers. Plus I called and emailed to cancel and no-one has answered. It's been over 2 weeks. When I managed to get ahold of their consultants, they transferred me to numbers that don't actually get answered. So I'd like to thank Vodcaom for being a superb service provider with good products and support.

The signal and network are perfect. I've been streaming from the internet on my TV and it usually buffers, but not since I start using Vodacom's wifi.

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