Great Online Offers that is NOT Available

<p>I am an existing Vodacom customer and I tried to apply for another contract online for the past week now. Nobody has phoned me back and I tried to follow up this morning. I have been on the phone the whole morning being transferred from the Online Department to the Sales Department and back again. They take my details to phone me back which of course they never do. Calls gets dropped and I have to go through the whole process of pressing buttons and holding before I can even speak to someone who then just transfers me........to the wrong department. AGAIN. Finally I get to speak to Thobeka who was very helpful and frank with me. Seems Vodacom is in the process of migrating customers to a new system, of which I am one of those who has already been migrated. Therefore nobody in the call centre will be able to assist me as they do not have access to that system. I need to go to a store as they are the only ones with access to this system. I agree to do this, even if the "convenience" of applying online is now no longer an option for me. Then I ask if I will still enjoy the same benefits like: "Save R290 when you buy online with FREE SIM, FREE connection and FREE delivery". No unfortunately not she said. They were advised by their superiors to refer people like me to the Vodashop, and take their details. Now I want to know why should I be inconvenienced and "******" because your system is unable to accommodate me. I did not migrate myself to your new system you did that, so you should have had measures in place not to discriminate and inconvenience your customers.</p>