PS
Peet S

1 reviews | Active since Apr 2015

03 May 2018, 06:52

Great online chat consultant

I have been struggling for a couple of weeks on the Vodacom Online chat. I speak to a consultant and get promised a call back or an email, and then nothing happens. Yesterday (May the 2nd) I spoke to Nthembiso, and had the greatest online and then voice service one could ask for. The contract application was done in 5 minutes, the credit check in another 5 and I immediately received a call back from Nthembiso informing me that my applicationo was successful. Thank you Nthembiso, you are aces!

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Replies (1)
Vodacom
Vodacom's reply03 May 2018, 06:58
Official

Dear Customer,

We are glad to hear of the service that you received.

Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.

Regards

Consumer Website Team