MS
Marianne S

1 reviews | Active since Jun 2019

04 Dec 2020, 14:46

Great experience while upgrading

I called in this morning to find out about the online deals for an upgrade as I am due to do so later this month. The lady at upgrades was super friendly and very helpful and advised me that I can upgrade today if I chose to do so. She explained everything in detail as to ensure that I understood everything about the upgrade process as well as how everything works in regards to my current contract and what would still have to be paid until my contract expires in May 2021. I didnt catch her name but to the consultant that assisted me this morning thank you for all your help and for your friendly and professional demeanor while assisting me with my upgrade. It definitely made the upgrade process much easier and saved me the frustration of having to do it myself or go into a vodacom store and wait in a queue to be helped.

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Replies (1)
Vodacom
Vodacom's reply05 Dec 2020, 15:08
Official
Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team 

Best regards,