Great Employees - Systems not so much

<p>On Sunday I went into the Clearwater Vadacom shop (The bigger one) and it was packed. A super helpful man assisted me with the exact phone and packages i was interested in - I told him i am not going to wait in the queue as it was jam packed. He recomended I do it online.</p> <p> </p> <p>I did the application online on Sunday with the info saying I will get assistance within 24hrs. On Tuesday morning I phoned the number i was sms'd as I had no communication from Vodacom yet. I was kept on the line for about 20minutes trying to figure out what is happening and the person on the other end could not get a response from Vodacom's end. I told her to leave it and I will just go into the store.</p> <p> </p> <p>I then went to the Northgate store to complete everything, fantastic staff again except that i was waiting there for half an hour to only be told it could take anywhere from an hour to 4 Hours. I then asked the lady to cancel it as Cell-C does it on the spot.</p> <p> </p> <p>I'm not happy with the way this has worked out as i have always opted for Vodacom - I also however am not interested in wasting my time being checked when i want to give someone business, for the next 24months mind you.</p>