MM
Mandlenkosi M

1 reviews | Active since Aug 2024

12 Sept 2024, 14:42

Great customer service received from Zukisani.

I called Vodacom today querying a message received about a promotional data that is activated on my account. I was concerned about additional fees this would attract.I spoke to Zukisani, who investigated and established for me that this is truly promotional and nothing will be billed additionally. Quite a surprise from Vodacom.Thank you so much.Thanks to Zukisani as well for checking for me.

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Replies (1)
Vodacom
Vodacom's reply13 Sept 2024, 07:53
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details . Regards,  Vodacom Consumer Website Team