Great Customer Service Nonhlanhla Maphanga

I was experiencing internet connectivity issues from yesterday afternoon and decided not to do anything about it because my friends were complaining about it.

This morning when I woke up, I still couldn't do anything with my phone, so I called in and spoke to some lady (forgot her name) and she told me she reset some settings and that I should restart my phone and the problem should be resolved in 15 mins.

Much to my surprise, nothing had changed and so I called in again and spoke to Nonhlanhla Maphanga, who was very patient and explained the process to me and also guided me, step by step in terms of what I should do on my phone.

She went the extra mile and by promising to call me after 15 minutes to check if the problem was resolved or not AND SHE ACTUALLY called back. Unfortunately, I had just finished restarting my phone, so I couldn't tell if it was fixed or not, so she promised to call me towards close of business to check. SHE CALLED AGAIN and I was able to confirm that my problem was resolved.

We are quick to write complaints whenever we are not happy with the service received and seldom take the time to appreciate good service when we receive it, so I thought I should take the time to write this review.

Nonhlanhla Maphanga, take a bow!! For turning a very frustrating moment into a pleasant experience for me. I am indeed grateful.