Great Customer service from ALEXIS

We upgraded our contracts but ordered the incorrect phones, so we had to send them back. The process took a bit long to complete, and after numerous telephone calls, and speaking to numerous consultants, and being cut of repeatedly, I could not get any solid feedback. Then I went to the Online chat service, and a wonderful lady named ALEXIS, followed up on my query, and she kept me posted on what was happening. She went the extra mile to resolve the matter. I wish there were more people like her in the industry. She is a real star and needs to get a huge raise! Other consultants can learn a great deal from her.