Great customer service from 1 individual

Good day

Re: EC-1JGE-364LKB

I would like to let you know after speaking to and emailing through to numerous *********** /unhelpful Vodacom consultants and email addresses, dealing with the unprofessional attorneys (whom were just as unhelpful) there is only 1 person that has changed my entire horrible experience with Vodacom into a wonderful one.

From one call 'she made to me' , she listened, she understood, she was professional and the best part she actually resolved my issue. Just one call. She left me feeling she will help me and she did just that! She further contacted me to provide feedback and let me know the problem has been fixed the very next morning!!

No excuses, no waiting periods, no putting you on hold, dropping calls . No rude attitude.

As far as I am concerned she is an absolute star and an asset to your company.

Thank you Wardah!! (Client services center)

PS: check your staff so that you may train more consultants to provide a service like Wardah did.

Ashwin. Client services. After listening to my whole story, call is cut and he did not call me back.

Nthabiseng. Client service. Asked to speak to a supervisor, put me on hold for 15minutes. Call is cut, does not call me back.

Renelwe. Legal department. Not a listener tone came across rude. advice given seems incorrect.

Leetil.client services. Advised me different to what Renelwe said I should do. Doesn't seem they are in the 'mood ' to help or listen.

Regards,

Joanna