lD
lynette D

1 reviews | Active since May 2014

24 Feb 2015, 16:51

GREAT customer service

me and my mom went to vodacom in moffet on main in Port Elizabeth today as her phone had a blackberry error upon arrival instore we were welcomed by Dorothy a consultant at the store. as she checked the phone in for repairs we told her that we are from Uitenhage and now we must leave the phone there and come back after 2_3days when she heard we were not from PE she immediately got on the phone with the technicians them if perhaps they can help us - the technician immediately came to the store and took the phone in for software. if it wasnt for Dorothy we had to travel back to Uitenhage without the phone just to come back in 2-3 days to collect it. excellent customer service from Dorothy. will go there anytime she is a real star..

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Replies (1)
Vodacom
Vodacom's reply04 Mar 2015, 12:45
Official
Hello lynettevdeventer,

We do apologise for this, however the response was not saved to the Hellopeter website.

We have however, forwarded the compliment to the Moffet on Main management.

Once again, we are glad to hear of the service that you received.



Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.

Regards

Consumer Website Team