KM
Kagiso M

1 reviews | Active since Mar 2021

14 Jun 2021, 13:06

Great contract deal over shadowed by **** Poor Attitude Call Centre Agent - Roslin.

I recently called in to vodacom to get a deal on one of the cellphones. The deal was very well priced and a great offer this was unfortunatly over shadowed by a VERY rude call centre agent in new contract department - Roslin. Im not sure why there was a need for the poor attitude, it just made the whole experience sour. When I asked for a NPS rating after the call, she cut it becasue she already knew how rude she was over the call. I dont expect this kind of service from vodacom being a customer for years and years. Dissapointing. I would like to still provide my NPS score for this call.

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Replies (1)
Vodacom
Vodacom's reply14 Jun 2021, 14:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team