Great attitude from Team Leader

I would like to give a compliment to a team leader by the name off Patrick in the Vodacom call center in Johannesburg. I cancelled my contract with Vodacom and I found that they debited my account two months later. I was highly annoyed because i did not budget for such an exorbitant amount to be taken from my account. In fact, i became really rude to the agent i spoke to. He was unable to assist and he sounded like he was new and didn't know what he was talking about, so i asked to speak to a team leader. By then i was extremely angry when Patrick came on the line. He explained the process to me several times but i just did not understand and wanted my money back. Not once, did i hear him sigh, or change his tone or raise his voice. People like him are an asset to the company because he was able to maintain his composure despite my attitude towards him. Please could you also send this email to higher management as recognition for a job well done!!!