Great assistance from Nathaneil Abrahams at Vodacom Social Media

<p>I posted a complaint yesterday regarding a 10 day delay in Vodacom Customer Care's assistance with 2gb data that I was entitled to for May, but did not receive.</p> <p>After logging my issue early in May and corresponding with the call centre for days and getting nowhere, I opted to email the social media division for assistance. Within 4 hours Nathaniel responded and I have received my 2 gigs today.</p> <p>The best service I have received from Vodacom since logging my issue - I really hope that Vodacom sees this post and commends him for his wonderful customer service. They really need more pro-active people like him!</p> <p> </p> <p>Here is an extract of my complaint which Nathaniel took <span style="text-decoration: underline;">10 minutes</span> to resolve after I emailed him, where as 082111 customer care and Vodacom C**** walk didnt resolve for <span style="text-decoration: underline;">10 days</span>:</p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt;"><span style="color: #1***7d; font-family: 'Calibri',sans-serif; font-size: 11.5pt;">"I signed a 24 month contract for the Samsung S7 deal s****ing April 2016. I chose the Flexi200 deal, which includes 2gigabytes of data per month for 3 months. This is all over their advertising booklets and I was also informed that this is in fact part of my deal by the sales consultant, Jemaine. I received the data for April, however still haven't received it for May - it is now the 11th. I am entitled to receive 2 gigs for May and again 2 gigs for June.</span></p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt;"><span style="color: #1***7d; font-family: 'Calibri',sans-serif; font-size: 11.5pt;">Called 111:</span></p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt;"><span style="color: #1***7d; font-family: 'Calibri',sans-serif; font-size: 11.5pt;">For the past 10 days, this has been "Investigated by their back office" and they won't give me the back office's details to follow up. On their system, I have been loaded to not be entitled to the 2 gigs of data per month for 3 months, even though I received the 2 gigs in April. They told me I need to contact the branch where I opened the contract.</span></p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt;"><span style="color: #1***7d; font-family: 'Calibri',sans-serif; font-size: 11.5pt;">Contacted the branch and sales consultant where I opened the contract:</span></p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt;"><span style="color: #1***7d; font-family: 'Calibri',sans-serif; font-size: 11.5pt;">They said I need to submit the complaint with 111 and they submitted the complaint on my behalf…I have already submitted it so this is useless."</span></p> <p style="margin: 0cm 0cm 0pt;"> </p> <p style="margin: 0cm 0cm 0pt;"><span style="color: #1***7d; font-family: 'Calibri',sans-serif; font-size: 11.5pt;">Thanks so much for your assistance Nathaniel!</span></p> <p> </p>