GRASS IS NOT ALWAYS GREENER ON THE OTHER SIDE

I app**** online for a contract after porting from MTN due to bad customer service.I was approved and given the choice to conclude the contract at one of the outlets.After visiting a outlet I was instructed the phone was on back order and should collect when they receive stock.When collecting my phone there was no accesories included as the advert said that I app**** for online...I called online sales and was told that the special was only for online purchases , not what I was told when applying.After numerous calls and hours on the phone all I get is that someone will contact me back after listening to the recorded audio.I am still waiting.I am very upset because the only reason I picked that specific contract and phone was because of the accesories included.If in fact I was told when applynig online that the special is only for online deals I would have concluded the deal online...Now I am paying for something I dont want.Note to All.Please reconsider changing to Vodacom...I thought MTN was bad but WAIT...