Gotten untrue feedback

I felt **** to, I complained about my account that is giving a Previously in legal message and therefore I can not open a new line<br> a customer care consultant called me back and said that they have fixed the problem and I can go to any vodacom outlet and open a new line<br> I went and it still gave me the same message Declined due to vodacom account in legal, I spoke to a very arrogant gent at the loch logan branch and he said that I need to get a settlement letter first and they need to upload it, i called again *** and spoke to Paul and he after a long time told me yes, he will send me a settlement letter but it will take up to 7 days, still I am no further in having a new contract, I am still in the same position I was before and still no one can give me the correct information <br> I am not sure but I do customer service differently in my store, we make sure the customer is happy before he/she leaves the store, Can I please have the correct information in the future