AK
Abdul K

1 reviews | Active since Nov 2016

29 Nov 2016, 12:59

GOT YOUR MONEY NOW TO HELL WITH YOU!!!

<p>I Recently noticed i am being overcharged for my Vodacom contract, i called in and i was advised that they have added a service for 149 incorrectly and will reverse the amount for 2 months, about a week later i received nothing further and called again, i was told the call was closed without my knowledge because everything is correct on my account and i wasnt going to recieve the funds i was told. The lady was rude, unhelpfull and seemed like i am irritating her because she was unable to tell me why my statement amount was so high, i was promised a call the next day, 2 weeks later and i am still waiting if i call the centre i have to wait for 30-45 min for nothing. this is terrible i have 3 contracts with Vodacom now they treat me without respect</p> <p>im really ****ed off.</p>

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Replies (1)
Vodacom
Vodacom's reply29 Nov 2016, 13:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team