GS
Gavin S
1 reviews | Active since Jul 2019
17 Jul 2021, 10:57
Got ****med by Vodacom
2 months ago a sales consultant from Vodacom names Grant called me with a deal I could not refuse. A 50 mb per second Fibre line for R599 per month. At that time I was with Cell C and was VERY happy. I completed all paperwork, cancelled my Cell C line, and for 2 months I have only been getting 25 mb per second and not the 50mb per second we agreed on and which I paid for. I phoned Vodacom various times and they now say they cant give me more than the 25 mb per second. I work from home so I need the 50 mb per second line. This is costing me a lot of time and effort, and the sales consultant Grant is not even returning my calls. Unacceptable.
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Replies (3)
Vodacom's replyOfficial
17 Jul 2021, 13:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Jul 2021, 13:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Jul 2021, 14:40Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. With regards to your service request number SR***, our records indicate that you have been contacted by our Fibre Support Team and was advised accordingly with regards to your query. Regards Consumer Website Team
Best regards,
Vodacom's reply22 Jul 2021, 14:40
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. With regards to your service request number SR***, our records indicate that you have been contacted by our Fibre Support Team and was advised accordingly with regards to your query. Regards Consumer Website Team
Best regards,
GS
Gavin S's updateReviewer Update
24 Jul 2021, 08:05The consultant who sold me the package told me that Vodacom did not tell him that the promo expired before selling me this package. He left Vodacom last month, but told me that I must upgrade my contract to get what I actually should be getting, 50mb line speed and he will pay the difference of R200 each month to me personally. I am very grateful for the consultant, but very disappointed in Vodacom. Cancelling all my other contracts today.
GS
Gavin S's update24 Jul 2021, 08:05
Reviewer Update
The consultant who sold me the package told me that Vodacom did not tell him that the promo expired before selling me this package. He left Vodacom last month, but told me that I must upgrade my contract to get what I actually should be getting, 50mb line speed and he will pay the difference of R200 each month to me personally. I am very grateful for the consultant, but very disappointed in Vodacom. Cancelling all my other contracts today.