<p>I'm just going to copy & paste what I posted on the Vodacom Facebook page because I did not get any response there:</p> <p>I really hope you can help me with this matter. I want to lay a complaint with Hello Peter but I don't want to lay it against you, we've always received great service from Vodacom. I just got off the phone talking to one of your consultants, and again he was very helpful. The problem is that there should only be 2 contracts on my husbands name and now there is a third one we did not ask for. The guy from customer care told me that it was a reward company that operated through Vodacom. That company called my husband last week and we thought it was Vodacom because of all the information they had, they even knew how many calls he makes each month! How is that even possible? Because his upgrade was still being processed we thought it was going to be adjusted according to his usage, although we did ask to go on u choose for that reason. The guy from customer care gave us a number to call but that number does not exist.What are we supposed to do now? If we cannot get this resolved we have to cancel our other contract with you. I cannot believe we got ****med this easily. Thank you in advance</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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