got no customer skills at all

I am now getting sick and tired of phoning to get a problem solved that was suppose to be solved the 1st time... I spoke to a manager/supervisor named Mike... told him that no service request will be logged as you take your time working on it, told him I will stay on the line till its fixed and blankly refuse and drop the call, also doesnt listen or respect me as a customer. Then has the cheek to send a message to say call was cut... but if a call was cut then I wasnt suppose to rate the s*#@ service...<br> <br> I need someone to phone me ASAP and get this sorted as it going on now to long.