GOT ****MED R12 000 BY VODACOM!!!

I paid R12,000 upfront in November after Vodacom promised to reduce my monthly subscription. That never happened. I’m still being billed more than I agreed to, and nothing has been sorted out.

I’ve been complaining and following up since November. Your agents are either rude, unhelpful, or keep calling the wrong number — even though I’ve made it clear I want to be contacted on my main number: 079 313 . Enough is enough.

I want this resolved face to face. Please tell me which Vodacom Direct branch in Durban I can go to this weekend to deal with someone in person and get this fixed.

At this point, I expect either a full refund of the R12,000 I paid upfront, or for my subscription to be adjusted immediately as originally promised — along with a refund of the extra amounts I’ve been overcharged for the past several months.