1 reviews | Active since Jul 2009
Goodbye Vodacom, King of Arrogance and Incompetence
My contract with Vodacom comes to an end at 23:59 tonight, but I was planning on continuing on Prepaid tomorrow. However as I was driving to work this morning, I saw I couldnt use Whatsapp. Got to work and tried to buy prepaid data but was told that I wasnt on their network! After 3 phone calls and having to authenticate myself a total of 7 times with 4 questions each, while being transferred from pillar to post, I did manage to get them to reconnect me on their network... BUT 30 minutes later I was cut off again. Only to be told after many more calls (I lost count) that they took all my airtime and data this morning too! So Vodacom, you literally are a *****! You STOLE my airtime and data 16 hours before it was due to expire! You logged and escalated my issue twice, but tick tock, in 2 hours it will be 12h00 and I will be on Cell C.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Anneke,
Thank you for taking my call.
As discussed, your query is resolved.
I do apologise for any inconvenience caused.
Regards,
UW
Dear Anneke,
Thank you for taking my call.
As discussed, your query is resolved.
I do apologise for any inconvenience caused.
Regards,
UW
