JS
Jeffrey S
1 reviews | Active since Mar 2021
07 Nov 2023, 09:33
Goodbye Vodacom
I have been a contract subscriber with Vodacom for over 25 years and have increased to 3 contracts for over 10 years now. I have never missed a payment. I am currently due an upgrade and made contact with their upgrade department for all 3 contracts. What eventually transpired was that over a total of a extra 7 GB of extra data per month for 24 months which I currently have, they were not prepared to consider this and are in fact happy to loose me as a contract subscriber.
Well done Vodacom. I will not renew with you. Jeffrey Stern
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Replies (2)
Vodacom's replyOfficial
07 Nov 2023, 10:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Nov 2023, 10:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JS
Jeffrey S's updateReviewer Update
13 Nov 2023, 09:58Good day. I have just noticed this second reply from you. Someone is lying to you. No one has contacted me since my review.
You are definitely making it extremely simple for me to move to a different provider.
You are definitely making it extremely simple for me to move to a different provider.
JS
Jeffrey S's update13 Nov 2023, 09:58
Reviewer Update
Good day. I have just noticed this second reply from you. Someone is lying to you. No one has contacted me since my review.
You are definitely making it extremely simple for me to move to a different provider.
You are definitely making it extremely simple for me to move to a different provider.