1 reviews | Active since May 2014
Dear Vodacom, Ours have been some long complicated and abusive relationship. I had contracts with you which we frustrated each other with, until I decided I'll be closing all my accounts with you yes. I owed you for a while until we got to 5K in August. I paid you 3.5K after that statement and you decided not to send me the updated statement now in September acknowledging the payment or call like you used to after a payment but rather opted to hand me over to your collections agents, yes...you waited for me to make a major payment and handed me over for a mere 1.5K which is about to be paid off. Just kindly letting you know I have no dealings with your agents and you cannot be possibly expecting me to pay for their fees after this, You will be getting your 1.5K balance paid off soon but that's as far as I go. I will only pay you what I owe you, I won't afford to pay you anything more...we can go to the ombuds this time, maybe my mistake was inaction after taking your verbal apologies and delayed repayments for the multiple times you overcharged me.
Since I've already ported my number, I gez this serves a finger from you to say NEVER come back. While we're at it, I think it's time I port my families numbers as well. Thank you.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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