TD
Terence D

1 reviews | Active since Oct 2015

13 Jun 2019, 09:23

Goodbye and good riddance

I have been waiting almost a year for Vodacom to resolve the mess they created on my accounts, a migration request to my business has resulted in me not having access to my 4 accounts, not being able to cancel nor upgrade. I have dealt with the call centre on numerous occassions and spent over 4 hours in Vodacom outlets trying to get this resolved, as helpful as your consultants are nothing has been done!

During this period I have contiuned to pay you almost R3000.00 every month, however I have now reached the limit of my patience, should this not be resolved by the end of this month your debit order will be retuend and we can either sort this out with the National Consumer Commission or in a court of law.

I have no doubt I will receive zero response from Vodacom in this regard, as this has become the norm over the 20 years I have had the displeasure of dealing with them.

0
Replies (2)
Vodacom
Vodacom's reply13 Jun 2019, 11:41
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
TD
Terence D's update13 Jun 2019, 12:13
Reviewer Update
Same generic reply I have received for every complaint, let's rather be honest here, no one is going to be contacting me....and in the unlikelihood someone actually did it would be a call centre agaent who does not have the ability to do actually resolve an issue!