Good understanding and attitude

Got an sms alert from Vodacom that I was running up a huge data bill.I contacted the call centre as recommended on the sms. The initial agent I spoke to did not have much of a clue, until the second one (can't remember the name) recommended I launch an investigation. Two days later Randall called. Randall was very helpful, clear and to the point. He helped me to get after what has happened, and tips to save usage. Further details and investigations may have taken a while, but as a gesture of goodwill, he suggested a credit for a large proportion of the unforeseen expenses, which was promptly confirmed in a letter.<br> <br> This was really appreciated, made my day, and disposed me very positively towards Vodacom. So much so that I will look at them first for our business' further data needs. Great to know a big business still cares about customers.