1 reviews | Active since Nov 2016

09 May 2017, 19:18

GOOD SERVICE FROM CONSULTANT: TEBOGO

<p>I had missing airtime in my phone, then I called customer care on sunday the 7th of May and spoke to Tebogo, told him my problem and he found that apparently there was R10 daily subscription I didn't have knowledge of debiting my airtime daily. He cancelled the subscription and logged a service request that I must be refunded my airtime. Today the 9th of May 2017 I was refunded with all my airtime...Thank you so much Tebogo and your Team who made it possible, you've saved Vodacom another valuable client thank you guys!!!</p>

0
Replies (2)
Vodacom
Vodacom's reply10 May 2017, 07:18
Official

Dear Customer,

Thank you for taking the time to post this compliment on the website.

We truly appreciate your support and feedback.

This posting has been sent to the relevant parties in question for appropriate recognition.

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply10 May 2017, 14:32
Official

Dear Kwanele Ngwenya,

Thank you for sharing the wonderful service received.

I am glad to know there are agents maintaining our high service levels.

Regards,

Cassandra