Good service.

Just called customer care to make payment arrangements for my new contract number. Mera to from customer care directed me to the correct department and I was able to resolve my account at the first try.

This is great service. And I enjoyed the efficiency.

Only one problem. The customer satisfaction survey at the end of the call is demanding. It takes a long time. And can be confusing if one does not listen properly. Which is difficult cause one does not necessarily have the time to respond.

Plus I spoke to two people and got to review one. This can lead to poor reviews for one person that actually did their job well when the other person did poorly.

Fortunately I had a good experience with both.

Many thanks again.