Good Sales but Pathetic/Horrible/Ridiculous Support Services

Recently got fibre installed with vodacom. They were only very good from sales to partial installation. The modem they give you is a piece of junk, you can't even access the settings of modem, not sure if its faulty. Was not intending to use it because I wanted to use my own modem, so one consultant insisted that I have to use vodacom modem, so I was forced to open the packaging.

Only to find out later after phoning in that it is possible to use my own modem. I phoned 2 to 3 times for configuration settings for my own modem, so 1 consultant says it can't be done with vodacom and 2 other consultants says it can be done and vodacom will phone me back. Its almost a week and I'm still waiting for them to phone. I even logged a service request (SR***), I phoned for the status few days later, consultant says there has been nothing done yet for my request, going to escalate and phone back. Its always phone back, which never happens.

Only reason why I opted for vodacom was because of the price point. With support so horrible I'd rather pay that extra bit for better service with another ISP. Even if vodacom offers me free fibre for a year, I'd refuse because of their horrible support service. The worst is they bill upon activation and seems they don't care what happens after that, whether you need assistance or not. Sometimes I feel they don't know how to help the customer.

Other ISPs would have given me configuration settings immediately or 24 hours later for the latest from my experience

I'm giving 1 star because I have to, the 1 star is in fact too much.