EH
Eugene H

1 reviews | Active since Aug 2021

21 Sept 2021, 08:33

Good Riddance

Hellopeter please include an option for negative stars. This company deserves the lowest conceivable rating. Years of being a client has produced exactly zero positive customer service experiences. Requested a simple itemised billing that resulted in some droning imbecile reading from the corporate play book at me for ten minutes. Honestly felt like that person was grown in a vodacom lab somewhere, there is nothing human about this company. Every other entity can help you with the simple provision of your ID book or number but for a simple document vodacom requires you pass a 60 question security check that stops just short of demanding a blood and stool sample. I will be switching to another service provider, I implore you to do the same or never enter into an agreement with this ****my, nefarious organisation.

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Replies (1)
Vodacom
Vodacom's reply21 Sept 2021, 09:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team