NM
Nhlakanipho M
1 reviews | Active since Mar 2021
11 Jan 2022, 19:42
Good review turned bad.
My partner recently bought the new iPhone 13 from vodacom. I have to say, their online service is very good. She was approved within minutes, even though there's a chip shortage. She was given the delivery date. It was unfortunate that they use Ram to courier their products, Ram was very unprofessional, and they made a good experience turn sour. When we called them to follow up on the delivery, we'll get different explanations. We eventually received the phone in good condition.
@Vodacom The mobile device did not come with a sim card, but the product we chose comes with 500 minutes. We haven't received any communication as to how those minutes will be transferred.
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Replies (1)Vodacom's replyOfficial
12 Jan 2022, 07:43 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Jan 2022, 07:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
