NM
Nhlakanipho M

1 reviews | Active since Mar 2021

11 Jan 2022, 19:42

Good review turned bad.

My partner recently bought the new iPhone 13 from vodacom. I have to say, their online service is very good. She was approved within minutes, even though there's a chip shortage. She was given the delivery date. It was unfortunate that they use Ram to courier their products, Ram was very unprofessional, and they made a good experience turn sour. When we called them to follow up on the delivery, we'll get different explanations. We eventually received the phone in good condition.

@Vodacom The mobile device did not come with a sim card, but the product we chose comes with 500 minutes. We haven't received any communication as to how those minutes will be transferred.

0
Replies (1)
Vodacom
Vodacom's reply12 Jan 2022, 07:43
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team