Good review on agent who helped to solve the issue on the Fibre line.

Item: Vodacom
Rating: 5
Author: saffiera B

I want to compliment the agent Washeed Khan for his excellent service in solving my fibre issue within 5 minutes of the call. I had an open SR*** ticket and I kept calling and following up with Vodacom on all social media handles. After trying for the 8th time my problem was solved instantly. Great technical skills and the issue was solved promptly.

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Replies (1)

Vodacom's replyOfficial

27 Jun 2023, 07:51

Dear Customer,

We are glad to hear of the service that you received.

Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.

Regards

Consumer Website Team

Vodacom's reply27 Jun 2023, 07:51

Official

Dear Customer,

We are glad to hear of the service that you received.

Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.

Regards

Consumer Website Team