DR
Drikus R

1 reviews | Active since Apr 2010

25 Oct 2017, 16:03

Good retention customer service

I had been services by Macey and Zelle a couple of days ago. Despite the call center's programming and taking 10 minutes before speaking to an operator, I must commend these two on how they handle customers. I was pleasantly surprised by their friendliness and ability to "retain" a customer. I might not be a high-roller, but so much the more. Well done guys.

0
Replies (2)
Vodacom
Vodacom's reply25 Oct 2017, 16:28
Official

I am glad to hear that Macey and Zelle assisted you in such an efficient and effective manner. I can only implore other agents to follow their example.

Your compliment has been forwarded to their line management for the necessary reward and recognition.

Kind regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply26 Oct 2017, 09:47
Official

Dear Drikus

I trust that you are well.

Kindly note that your lovely compliment hs been forwarded to the line Management of Macey and Zelle.

Thank you for your time and have a lovely day further.

Kind regards

HS

Vodacom Consumer Website Team