Good recovery service
Had a poor experience with a consultant earlier today when the wrong data allocation resulted in me calling for assistance and being told that it was my error.
After a lodged a complaint I was contacted by another consultant who was more than understanding of my frustration. Unfortunately, I do not recall her name as she called while I was driving. But I am very grateful to her for her understanding and follow up steps.
It is very unfortunate that one has to take this route in order to get things right. But I do appreciate the follow up service that cane within the same day.
Many thanks...
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Mufamadi,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team
Dear Mufamadi,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team