GOOD PAYING CUSTOMER TOTALLY DISSATISFIED

I have been a good paying client of Vodacom for many years. I phoned this morning to make a payment arrangement on my account. I have had to pay for repairs to my car, and asked if it would be possible to make full payment on the 8 July 2023 (which is 5 days away from today). I asked if in the interim my phone can please not be blocked as I do need it. I was told that I can't be guaranteed that my phone will not be blocked in the interim. I am merely asking for 5 days. Good grief how can that be a problem. My account is always up to date. If I was a bad payer I would understand.