LM
Lesego M

1 reviews | Active since Sept 2017

28 Feb 2022, 07:16

Good morning ,I made payment on the the 19th feb via the Vodacom app using my card details ,I have sent my statement and the screenshots to Vodacom and the money has since not been allocated ,today is the last day of the month ,as per the terms of payment

Good morning ,I made payment on the the 19th feb via the Vodacom app using my card details ,I have sent my statement and the screenshots to Vodacom and the money has since not been allocated ,today is the last day of the month ,as per the terms of payment ,my lines will be cut and blocked by tomorrow. I have loaded a review and you advised that someone will be in touch ,it has since not happen ,no one has contacted from that Hello Peter review I have paid this money ,the Twitter platform has not been helpful as they say my query is in hand My worry is that my line will be cut and my account will be in arrears by tomorrow ,whilst I have paid ,I’ve spoken to so many consultants but I have since not been helped ,what will it take to resolve this issue because I am considering approaching the ombudsman and legal action . My number is :***

0
Replies (2)
Vodacom
Vodacom's reply28 Feb 2022, 07:51
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 

 
LM
Lesego M's update28 Feb 2022, 17:04
Reviewer Update
Hello I got a message that the query has been resolved but I was not contacted nor has my account been rectified ,this is really worst customer experience ,Vodacom doesn’t care about the fact that I paid and I just spoke to you consultant who cut me off because I was trying to figure out why I got the message that I received .