Good luck to you when Vodacom Employee *****s your Identity to get themselves a contract!

Almost at my wits end with Vodacom. What an absolute wow!

I don't even bother with the call centre because you hold only to be told "I will escalate to my manger" - then radio silent and no action. Or go in store only to be told "the system won't approve" - Posted on HelloPeter yesterday morning, agent calls in the afternoon around 4pm and promises to call back yesterday - then radio silence. No email. No follow up call. Now stuck in limbo because no one is saying anything to me OVER AN IDENTIFY THEFT DONE BY THEIR OWN EMPLOYEE which is now inconveniencing my dad.

If our village had MTN signal or Cell C we would have jumped ship LONG! what absolute **** service, treatment and problem solving from Vodacom.