Good luck cancelling your vodacom contract

I was an avid vodacom supporter for years. Best signal and call quality. Unfortunately that all changed and now i cannot get them to cancel my contract no matter how hard I try.

When my wifes contract expired I called in and asked them to move it to pay as you go. this was in December 2019. My wife then put the "pay as you go" sim in her new contract phone with Telkom and thought nothing of it. Kept using her new number and kept the old one to receive calls only.

I didn't notice the debit order coming off my account at first. When I finally did. I emailed *** on 9 September 2020 again on 27 October 2020 and again today.

I have called in multiple times been given very detailed apologies each time and how they will cancel immediately.

I see they are still billing me!!

I called today and demanded it gets cancelled and i get some form of refund and was told they had no record of me ever requesting cancellations in the past.

Pathetic