TM
Talisa M

1 reviews | Active since Mar 2012

05 May 2020, 13:42

Good luck cancelling, they are *******!

Absolute nightmare company. Over the years of being with them there have been numerous times of disappointment, but that's kind of expected in SA. Nothing's ever been bad enough before for me to write a bad review, but I've honestly had it.

I cancelled all my contracts and accounts last year when I left the country. Since then I have received monthly invoices with a R0 balance. A few months ago, they suddenly sent me notices that my account has been transferred to debt collectors for money unpaid, somewhere around R500. I thought maybe it was something I forgot to pay when cancelling so I paid it and requested again to cancel anything associated with me. Since I am overseas and there is a huge time difference I sent a few emails to different addresses until finally someone responded. Now they're saying they've continued to charge me for an account I've never used and they'll only cancel it once I've paid them. I am so sick of this bullsh--. They will not receive a single cent from me ever. I should not be held liable for their failure to honour my request to cancel in the first place. Terrible, horrible service. Don't use them.

0
Replies (2)
Vodacom
Vodacom's reply05 May 2020, 15:14
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply05 May 2020, 15:15
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team