Good for upgrades bad for cancellations

My Dearest Reader please note Vodacom is only good for upgrades and contract signing but not cancellations that system is conveniently "very slow" as they would say. I've been holding on for 30 mins and 36 secs cause Apperantly their system is slow just to find out how much it is to cancel my contract. I hung up and called upgrades in 3 mins and 4 secs i was told when my contract expires and when i am eligible for an upgrade.