SN
Stan N

1 reviews | Active since Feb 2015

03 Mar 2017, 11:59

Good for nothing service

<p>I contacted your call centre earlir today at around 10H41, needed to be assited by removing the month to data from my bill as well as configuring my wi-fi settings as i have a challenge to access it in any hotspot.</p> <p>It was indded to shocking to get such a service from an internatinally acclimed company as vodacom, with such an appailing servise from Lungile.</p> <p>The call took 30min, for what? Ridiculous service!!! No proper hold procedure, lack of soft-s****s and no rapport at all. How pathetic.</p> <p>The useless girl hung up on me, did not even call me back. I am still not assisted.</p> <p>I am gonna cancel my contract.</p> <p>****en angry </p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply03 Mar 2017, 13:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team