Good enough to take my money ....

My phone is broken, (BER) as they say. I have 4 contracts in total with this service provider. We stay on small acres with no landlines thus cellphones are our only contact with the outside world. My number is only due for an upgrade on the 29 December, but I wanted to know if I could prematurely upgrade. According to them I can't prematurely upgrade as the amount for that number is less than a R1000, but my account with them totals to between R3200 and R3500 per month. My view is that I am good enough to give them money every month, but when I really need help, it is sorry, unfortunately we cant help. I have been a loyal customer for more than 10 years now. That has to say something in itself.<br> <br> I am also willing to let the upgrade date still be from December thus just adding the extra months and let the contract be longer, not for them to lose any money.<br> <br> The system says no so it can't be done. I think that they are going to loose a few customers if this is their memo. In all honesty I am actually thinking of doing the buy out with Cell C, because then I will get a phone