Good Day We would like to log a complain about the service that we got at Vodacom Flamwood walk Klerksdorp

Good Day

We would like to log a complain about the service that we got at Vodacom Flamwood walk Klerksdorp store. My husband open a new contract and the collection of the phones was yesterday 28.08.2017 around 5 and yes the lady opened the boxes and showed him the phones but did not ask her to take out the plastic and check any scratches on the phones but sadly when we got home we charged 1 phone and while we were busy trying to load email and register the phone the plastic irritated me and that’s when we took out the plastic and to our surprise the phone had multiple scratches and from then we decided to put back the phones and send them to Vodacom this morning and we waited for the Consultant because she was not yet at work as she arrived 10:00 I tried to explain to her and said yes she showed my Husband the phones but when we opened the phone there were scratches on the phone but she raised the voice at me rudely and she was with the store manager Jason and they both raised the voices I even told them that I’m trying to find the solution to this and now the area Manager says we must go back to the store because Jason has the Footage that shows when she opened the boxes and showed to my husband and we don’t have a problem with what she did because we agreed that yes she did open the phones but inside the plastic both of them didn’t notice the scratches because the plastic was not removed inside the store.

While we are on the footage story can they also show today’s footage where they were both aggressive towards me. And I believe Vodacom takes customer service. So if the Manager can help the consultant to raise the voice on the customer that means they both need customer service training to approach or talk to customers in the future.

We would like to have a replacement phone or cancel both phones because already we left both phones there and she did not give us a contract copy when we asked her today “she said we didn’t ask for it” with attitude.